How often have you heard this familiar - and borderline cliche' saying?
How many of you follow this rule? The words you speak (or type) should be as good as gold. In a world where accountability is not on the forefront, though, we often struggle with this. Businesses don't do what they say they will. Customers don't do what they say they will. This leads to an enormous circle of distrust among all parties involved.
So, why do we say these words but neglect to follow through on our "promises"?
- We run out of time. We're all busy professionals and live busy lives. More often than not, we don't have the time to "make good" on our promises.
- The dog ate our homework - aka - we forgot. We're all human, and we all have a tendency to forget to do the things we said we would. We said we'd add it to our calendar, but, umm...we forgot... :-)
- We never meant what we said. Most people are genuinely good people and don't fall into this category. However, there are a select few that promise you something while you're "in the moment" but never intend on following through on these "empty promises".
While we're busy, forgetting, or simply not caring, we often forget about the person on the other end of our promise. That person can be left hurt, confused, and let down because we didn't do what we said we would.
How do you make sure your word is as good as gold?